Privacy Policy
Last updated: 4-Apr-2026
At Trava HVAC Engineers, we are committed to protecting your privacy and ensuring your personal information is handled in a safe and responsible manner.
1. Who We Are
Trava HVAC Engineers provides boiler repair, installation, and HVAC safety services across London.
For any privacy-related queries, you can contact us:
📞 Phone: +44 020 3411 0642
📧 Email: contact@travsoft.co.uk
2. Information We Collect
We may collect and process the following information:
- Name
- Phone number
- Email address
- Property address for service visits
- Details about your boiler or HVAC issue
- Website usage data (via cookies)
3. How We Use Your Information
We use your information to:
- Respond to enquiries and service requests
- Provide HVAC and heating services
- Contact you regarding appointments
- Improve our website and services
- Send updates or promotional offers (if you opt-in)
4. Sharing Your Information
We do not sell or rent your data.
We may share your information with:
- Our HVAC Safe registered engineers or contractors
- Legal authorities (if required by law)
5. Data Security
We take appropriate security measures to protect your data against unauthorized access, alteration, or disclosure.
6. Cookies
Our website may use cookies to:
- Improve user experience
- Analyze website traffic
You can disable cookies through your browser settings.
7. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction or deletion
- Object to data processing
- Withdraw consent at any time
To exercise these rights, contact us directly.
8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices.
9. Changes to This Policy
We may update this policy occasionally. Changes will be posted on this page.